GT System - Ticketing System / Issue Tracking System
Introduction
GT System is a ticketing system (a.k.a Issue Tracking System, ITS) for tracking issues repored by customers/users. University Technology Limited is the distributor as well as the development team of GT System focusing on I.T. infrastructure, system development, system upgrades and maintenance, UI/UX design, and system customizations. Its support the languages of English, Traditional Chinese, and Simplified Chinese.
Applications of GT system
- Helpdesk support
- Work request
- Bug tracking
- Call centre
Our Services
- Deployment of the GT System
- Hosted in our data center with professional managements
- System customisation and integration
- System maintenance and support
- System upgrade and development
Features
‣ LDAP Single Sig-On (SSO) Integration
‣ Create Ticket through Web Interface
‣ Create Ticket through Email
‣ Support Dashboard
‣ Statistics and Charts
